Outsource or DIY – The Pros and Cons

Outsourcing is a common activity in today’s commercial world.

So when creating a website, should you outsource it or do it internally?

In this post, we will examine the pros and cons for a small business owner. Below are some important factors that needs to be considered when starting out on creating your website.

Factors DIY Model Outsource Model


Money This would definitely cost you little compared to an outsource model as everything is done internally.


However, it could cost you in terms of opportunity cost (ie lost deals)


This will definitely going to cost you as you are leveraging on the time, knowledge and effort of others.
Time Time for any rollout might be extended as new knowledge must first be learned.


Quick to roll out a new website or functionality.


You have more time to pursue other endeavors while the outsource vendor takes care of your website.



You will gain better knowledge on what you can and cannot do with the CMS.


With the more in-depth knowledge, you can start making more informed decisions.


You are reliant on your vendor’s recommendations.


You can leverage on the vendor’s collective wisdom on what works and doesn’t work as they service other clients.


Data Confidentiality As everything is done in house, you can control the confidentiality of data etc. However, you need to have a sound policy in place to manage this.


If everything is outsourced to the outsourcing vendor. They have to take care of and confidential data. The scope of it will be defined within the terms and conditions of the outsourcing agreement.


As you can see from above, the decision is not a straightforward one for the small business owner.  The final decision to do it in-house or outsource, would also depend on the resources available and the environment he/she is working in – is speed to market important?

Beyond the initial website creation effort, a website needs to be frequently updated with new functionality updates and security patches. These ‘upgrades’ could very well impact performance or interfere with the proper working of the website. Hence these “add-ons” in themselves need to be monitored and corrective actions taken if need be.

Either way, we support both options (i.e outsourcing or workshop for skilling up).

If you need further clarification, it is always good to have a conversation. Shall we have one?